Frequently Asked Questions

All WoodMafia watches are made from 100% natural timber to make the best wood watches. Each watch is treated to be splash proof, but this does not make the watches water resistant to any depth. Your wooden watch will be fine in the kitchen, bathroom or even at the beach, please don’t take your WoodMafia wood watch swimming or in the shower. Just like any natural wood, the wood used in our wood watches will expand slightly when getting wet, this will make the flexibility of the links less supple. Once dry, the wood will fully recover. Please be aware that submerging your WoodMafia wood watch in water will void any warranties.

You can get hold of us Monday – Friday 9am -5pm (AEST) via email or phone (+61) 290 988 443

WoodMafia accepts all major forms of credit cards via PayPal, we also accept cash and bank deposits.

For all Wooden Watches sold, Global shipping is free!

Delivery within Australia via TNT: 2 – 5 business days
Global Delivery via TNT – 5-14 business days

*Please note: Your shipping address information must be correct. WoodMafia takes no responsibility for incorrect shipping addresses or unclaimed items. If your order is returned to WoodMafia, you will be charged a fee even if a refund is claimed.

Yes, WoodMafia ships internationally. Most of our purchases are from overseas. Depending on your location some international orders can take several weeks for delivery. And depending on your country, we may ship via TNT or DHL. Delivery times are totally dependent on the mail system of the receiving country.

Please be aware that customers are responsible for any additional duties, taxes, or shipping fees that could be charged at the specific location. Any order that is returned to WoodMafia because of an incorrect address, the item has been unclaimed or the customer refuses to pay any additional fees, will not be fully refunded. In the case of a returned item, the customer will receive a store credit for the returned goods.

Yes, GST is included on all sales.

Yes, WoodMafia Wooden watches have been designed as one size fits all. Most watch bracelets are just over 220 mm long and can be reduced 172 mm by removing links.

You can find all the sizes and dimensions of all our watches on the product pages.

WoodMafia does not provide a screw driver with and watch sale. Screw drivers can be easily purchased from a local hardware store for $5-10. Or you can visit any local watch store or jewellery shop to get your wooden watch strap adjusted.

All WoodMafia watches are designed to be made from wood however, most wood watches have a metal clasp which is made from hypoallergenic stainless steel. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the clasp. Learn more about choosing jewellery if you suffer from metal allergies.

Just like any standard watch, you can get the battery replaced at any jeweller or watch shop.

WoodMafia offers a 12 month limited warranty on all manufacturer defects. Please contact us first, please don’t send your wooden watch back for replacement or exchange without contacting us first.

Yes, you can return any watch purchased from WoodMafia for an exchange or refund within reason from 14 days of the original purchase. Any refund will be assessed as a per case basis. WoodMafia does not cover damages or loss caused by the customer. If you want to make a return, please contact us first.